Shipping Policy

Shipping Policy

Delivery Guarantees

We offer guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we’ll state this on the checkout page, with the associated delivery date and cost.

If we provide a guaranteed delivery date and a delivery attempt isn’t made by this date, we’ll refund any shipping fees associated with that order.

The “order within” countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that timeframe due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email.


Availability Estimate Definitions

The availability estimate for each product detail page tells you how soon we can dispatch the item to you.

If you have a default international shipping address, the product detail pages indicate if we can ship to your address.

Note: If the product isn’t in stock, the availability indicates the estimated time it will take us to get it from our suppliers under normal conditions.

The availability estimates on our website only apply to products shipped and sold by Superconvex.: